Knowledge Base
Find answers about buying a domain on Brandpa, paying in instalments, transferring it to your registrar, our legal terms, logo design and the Brandpa API.
Buying domains
13 articles
- How trademarks and domain names workYou can use a domain worldwide, but a trademark protects a brand only in a specific location, for a specific purpose. Learn the basics and what to check.
- How long does it take to update my DNS settings?Brandpa sets DNS by hand for domains on instalments, within an hour or rarely a day; at weekends, maybe Monday. Propagation usually takes a few hours.
- How your domain is transferred to youBrandpa uses an automated system to manage most of a domain transfer. This allows for your domain to be transferred to you as quickly as possible.
- Invoices for your purchasesWhen you purchase a domain name on Brandpa, you will be provided with an invoice confirming your purchase.
- How does buying a domain name on Brandpa work?Brandpa is a website that sells domain names owned by other people. Every domain name comes with a logo.
- Can I negotiate prices?We provide the option to submit an offer for most of our domain names – some domains are strictly non-negotiable.
- Do domains include trademark registrations?Domains on Brandpa don’t include a trademark, which protects a name only in a specific industry and location. Check how protectable a name is before you buy.
- How are domains priced?Each domain’s owner sets its price, within a range Brandpa allows, with guide pricing from millions of sales. Prices are fixed and shown up-front.
- How is my purchase kept secure?Your payments are held securely in escrow until the domain name you have purchased is transferred to you.
- How long does it take to transfer a domain?A transfer usually takes no more than 2 days after you pay and name your registrar. Moving to a different registrar may add 5 days for ICANN’s waiting period.
- What happens if a transfer does not complete?If for any reason we are unable to transfer the domain to you, we guarantee you a full refund.
- What is your return policy?Once a domain order is placed, Brandpa doesn’t offer refunds or exchanges, unless the seller fails to start the transfer within 14 days of the purchase.
- What payment options do you accept?Our online checkout accepts wire transfers and all major credit cards. This includes Visa, MasterCard, American Express, JCB, Discover and Diners Club.
Payments via instalments
5 articles
- Cancelling your purchaseYou may cancel your instalments at any time, but you are not entitled to any refunds for any payments already made for that domain.
- Handling missed and late paymentsIf an instalment payment fails, we email you to update your payment method and retry at least twice. Pay within two weeks of the due date or lose the domain.
- Paying off your instalments soonerIf you wish, at any time, you can choose to pay off the outstanding balance for your domain name to own it sooner. There is no extra charge for doing this.
- How to use a domain on instalmentsTo use a domain on instalments, get website and email hosting, then give Brandpa your nameservers or custom DNS. Brandpa covers renewal fees while you pay.
- Buying domains via instalmentsSome domains can be paid for in fixed monthly instalments. You can use the domain while paying, own it when it’s paid off, and lose it if you fall behind.
Legal
3 articles
- What are Brandpa’s Terms and Conditions?Brandpa’s legal agreements are the Website Terms of Use, the Privacy Policy and the Terms and Conditions for Buyers, Sellers and Designers.
- What is VAT and how does it apply to prices?In an EU country, a domain’s price may include your country’s VAT. If you’re not in the UK and give a valid VAT number, Brandpa won’t charge you VAT.
- Where can I trademark my name?For a company based in the US, we recommend the U.S. Patent and Trademark Office. In the UK, you can apply to trademark your name on the gov.uk website.
Domain registrars
29 articles
- Transferring a domain name to iWay.chOn iWay.ch, add the domain with the authorisation code under Transfer domain. The site is in German, so its wording may differ.
- Transferring a domain name between one Siteground account to anotherTo move a domain between SiteGround accounts, raise a ticket with SiteGround from the User Area that holds it. Brandpa staff or the seller usually do this.
- Transferring a domain name to SitegroundIn Siteground, choose Domain transfer under Marketplace, check the domain’s status and, once it’s active, enter the authorisation code from Brandpa.
- Pushing a domain name between Sav.com accountsIf the domain you bought on Brandpa is already with Sav.com, give us your Sav.com account email, then accept the transfer as Sav.com’s email explains.
- Transferring a domain name to Sav.comOn Sav.com’s transfer page, enter the domain and the authorisation code from Brandpa, then follow the remaining steps.
- Restarting a transfer of a domain name to GoDaddyIf you already requested a transfer to GoDaddy from another registrar, restart it by selecting the domain under Transfers and clicking Restart Transfer.
- Accepting a domain name into a Name.com accountIf the domain you bought on Brandpa is already with Name.com, give us the account code from your Name.com Account tab and we’ll start the transfer.
- Accepting Domain Name Transfer to your GoDaddy accountIf a domain pushed to your GoDaddy account hasn’t arrived, find it under Transfers or Pending Account Changes in GoDaddy, tick it and click Accept Transfer.
- Transferring a domain name to Network SolutionsIn your Network Solutions account, request the transfer and place the order. We then approve it on our end.
- Transferring a domain name to 123 RegIn 123 Reg, start the transfer under Domain transfers and pay for it, then tell us on your Brandpa page.
- Transferring a domain name to DynadotOn Dynadot’s transfer page, enter the domain and the authorisation code and pay, then tell us on your Brandpa page.
- Moving a domain name between one Epik account to anotherIf the domain you bought on Brandpa is already with Epik, give us your Epik.com account email, then approve the push from the link in Epik’s email.
- Transferring a domain name to AWS Route 53 from a different registrarIn the AWS Route 53 console, use Transfer Domain, enter the authorisation code from Brandpa and complete the purchase.
- Transferring a domain name to Epik from a different registrarOn Epik’s transfer page, enter the domain and the authorisation code, confirm and check out, then tell Brandpa through the link in the confirmation email.
- Transferring a domain name to Google DomainsIn Google Domains, choose Transfer and enter the domain with the authorisation code from Brandpa.
- Moving a domain name between Dynadot accountsIf the domain you bought on Brandpa is already with Dynadot, give us your Dynadot username, then accept the ownership change in your Dynadot account.
- Moving a domain name between one Namecheap account to anotherIf the domain you bought on Brandpa is already with Namecheap, give us your Namecheap username or email, then accept the ownership change Namecheap emails you.
- Moving a domain name between one Namesilo account to anotherIf the domain you bought on Brandpa is already with Namesilo, give us your Namesilo username so it can be pushed to your account.
- Moving a domain name between GoDaddy accountsIf the domain you bought on Brandpa is already with GoDaddy, give us your Customer ID and its email address, then accept the transfer from GoDaddy’s emails.
- What domain name registrar shall I choose?Our top 3 domain name registrars are Dynadot.com, Namesilo.com and Namecheap, compared on WHOIS privacy, transfers, pushes between accounts and renewal fees.
- What is a domain name registrar?A domain name registrar is a company that manages the reservation of Internet domain names, i.e. that company helps you buy and register a domain name.
- Transferring a domain name to NamesiloIn Namesilo, go to Transfer, search for the domain, enter the authorisation code from Brandpa and pay, then let Brandpa know on its website.
- Transferring a domain name to eNomAt eNom, choose Transfer a Domain, use email verification and enter the authorisation code we give you.
- Transferring a domain name to 1and1.co.ukOn 1and1.co.uk’s transfer page, enter the domain, then the authorisation code from Brandpa on the next page, press Transfer domain and let us know.
- Transferring a domain name to porkbun.comOn Porkbun’s transfer page, submit the domain and the authorisation code and pay. The transfer can take up to five business days.
- Transferring a domain name to Bluehost.comIn your Bluehost Domain Manager, start a transfer and enter the EPP code and verification code we give you.
- Transferring a domain name to Namecheap.comOn Namecheap’s transfer page, enter the domain and the authorisation code from Brandpa, then complete the purchase.
- Transferring a domain name to Name.comAt Name.com, buy the transfer with the authorisation code from Brandpa, then approve it from Name.com’s email.
- Transferring a domain name to GoDaddyOn GoDaddy’s transfer page, search for the domain, enter the authorisation code from Brandpa and complete the purchase, then let us know.
Other
2 articles
- What cookies does Brandpa use?Brandpa uses some necessary cookies to make our website work, and some analytics cookies to help us improve, by measuring how people use our website.
- Logo design servicesBrandpa designs logos to order: you send a brief, choose one of three concepts and we tweak it. There are two plans, Mini and Plus, paid upfront.
Developers
2 articles
API Questions
- The Brandpa APIThe Brandpa API appraises a domain’s estimated value. Learn how to request an API key, when access may be refused or limited, and how to credit Brandpa.
- Appraising a domain via the Brandpa APIMake a GET request with your API key to receive a .com domain’s estimated list price as JSON. Learn the restrictions, the response fields, errors and caching.
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